In this Policy, the following terms have the following meanings:
- Personal Information means information or an opinion about an identified individual, or an individual who is ‘reasonably identifiable’, including without limitation, your name, address, phone number and/or email address;
- B2B, we, our and us means Bridge to Bricks;
- Service means any and all services provided by B2B including as defined in the Service Agreement between B2B and you (if applicable), our website, our application websites and our mobile platforms;
- Website means our website and includes without limitation our application websites, our mobile platforms and our electronic or physical databases; and
- You and your means you, the individual or entity viewing this Policy.
Should there be, in any specific case, any inconsistency between this statement and an applicable Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.
The Kind of Personal Information We Collect and Hold
Through the course of your use of this Website and or the provision of the Service, B2B may collect personal information and non-personal information from you, including without limitation your browser type, operating system, and web pages visited, to help us manage our web site.
How We Collect Personal Information
Where we can, we will collect information directly from you. We collect personal information when you:
- You fill in an application form, including the Service Agreement;
- Deal with us over the telephone;
- E-mail us;
- Ask us to contact you after visiting our Website;
- Have contact with us in person;
- Request us to provide the Services or information about B2B or our Services;
- Contact us to make an enquiry about our Services;
- Subscribe to communications from us such as updates, publications or newsletters;
- Tell us about your preferences when making an enquiry or using our Services;
- Contact us to provide feedback, comments or suggestions on our Services or complete one of our surveys;
- Interact or engage with us through our Website or social media platforms;
- Register, attend or present at one of our conferences, training sessions and events;
- Visit our offices;
- Apply for a job with us or become an employee, or become a supplier or contractor that provide a product or service to us; or
- Otherwise interact with us or disclose your personal information to us.
As well as collecting information directly from you, there may be occasions when we collect information about you from other people or organisations. Where we receive information about you directly or indirectly from third parties, we cannot guarantee that the third party has collected and shared that information in accordance with applicable laws.
Third parties we collect information about you from may include:
- Agents and brokers;
- Reputable data sources and publicly available sources of information;
- Your representatives (lawyers, mortgage broker, accountants and financial advisors);
- Third parties that provide marketing leads, marketing and data analysis services to us;
- Third parties that conduct our surveys for us; and
The Website logs the following information which is provided by your browser for statistical purposes only:
- The type of browser and operating system you are using;
- Your Internet Service Provider and top level domain name;
- The address of any referring web site; and
- Your computer’s IP address.
The Website collects directly from you the following as well as any other information type that we expressly ask you to enter and submit to the Website:
- Contact information, such as your name, and telephone number;
- Usernames and passwords; and
- Comments and feedback;
Interests and communication preferences
All this information is used by B2B for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users of their browsing activities, except where required by or under law.
A “cookie” is a packet of information that allows the Website to identify and interact more effectively with your computer.
When you access our Website, we send you a temporary or “session cookie” that gives you a unique identification number. A different identification number is sent each time you use our Website. Cookies do not identify individual users, although they do identify a user’s internet browser type and your Internet Service Provider. Shortly after you end your interaction with our Website, the cookie expires. This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.
Without cookies certain personalised, services cannot be provided to you and accordingly you may not be able to take full advantage of all of our Website or Service features.
Links to other sites
The Website may contain links to other sites. We are not responsible for the privacy practises or the content of such websites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them.
How We Collect Personal Information
We hold your personal information both electronically, on our own servers and those of our service providers, and in hard copy at our secured offices.
We take the security of your personal information seriously and we implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorized access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.
The Purposes for Which We Collect, Hold, Use and Disclose Personal Information
We use the personal information you provide only for purposes consistent with the reason you provided it, for a directly related purpose, as required or permitted by law or with your express or implied consent. Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt-out of such future communications.
We use personal information collected through the Website and Service to complete various actions including without limitation:
- To assist you in completing a transaction or order;
- To provide and improve the Service, our Website and support;
- To update you on relevant new services and benefits;
- To personalise the Website and to select content to be communicated to you or to use features on the Website such as sharing content with a friend;
- To contact you regarding our products or services or other products and services from third parties;
- To invite you to participate in surveys and similar promotions;
- For data analysis, audits, developing new products, enhancing the Service and Website, identifying usage tends and determining the effectiveness of our promotional campaigns, or in other ways to which you have expressly agreed in a customer agreement with us;
- To prevent and detect security threats, fraud or other malicious activity; and
To comply with our legal obligations, resolve disputes and enforce our agreements.
You may also be able to transact with us anonymously where this is lawful and practicable. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify particular products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will give you a choice to opt out of receiving such information in the future.
Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to opt out to ensure you do not receive such future communications. By not clearly opting out, we will assume we have your implied consent to receive similar marketing communications in the future.
Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.
Your privacy preferences and choices
Every personalised marketing contact sent or made by B2B will include a means by which customers may opt out of receiving further marketing information. You may instruct us at any time to remove any previous consent you provided to receive marketing communications from us.
We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.
We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply where disclosure of your personal information is:
- Authorised or required by law, e.g. disclosure to various government departments and agencies such as the Australian Taxation Office, CentreLink, Child Support Agency or disclosure to courts under subpoena;
- In the public interest, e.g. where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified; or
- With your consent, this may be implied or express, verbal or written.
We may disclose personal information to third parties in connection with our Service, including:
- To the other parties in the transaction for sale and leasing, including developers, vendors, landlords, purchasers and tenants, and their authorised representative;
- To guarantors, other mortgage intermediaries, lenders, financial institutions, insurers, valuers and credit reporting bodies and providers;
- To your authorised representatives (lawyers, mortgage brokers, accountants and financial advisors);
- To regulatory bodies, government agencies and law enforcement bodies in any jurisdiction; or
- To debt collectors and utility companies.
Use of third-party service providers
When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors, we require those companies to protect your personal information as diligently as we do.
Updating your information
It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.
Access to Your Personal Information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested and provide proof of your identity. We will deal with your request to provide access to your personal information in a reasonable time of receipt of your request. We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.
Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:
- Access would pose a serious threat to the life or health of any individual;
- Access would have an unreasonable impact on the privacy or others;
- The request is frivolous or vexatious;
- The information relates to a commercially sensitive decision-making process;
- Access would be unlawful; or
- Access may prejudice enforcement activities, a security function or commercial negotiations.
In addition to privacy laws, you may have rights to access your personal information contained in certain B2B documents. Details on how to apply for access to these documents are contained in the Freedom of Information Act 1982.
Complain About a Breach of the Australian Privacy Principles
We are committed to working with our clients to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or complaint or a privacy question, you can:
- Write to us at: PO Box 1728, Lane Cove NSW 1595
- Telephone: 0414660278
- Email: info @bridgetobricks.com.au